Privacy Policy

Fénix Transportation (operated by FENIX C. A. TRANSPORTATION LLC, Miami, Florida, USA) – "we", "us". Last updated: October 14, 2026.

This policy explains what information the Fénix Transportation passenger app (com.fenixtransportation.app) collects, how we use it and your choices.

1. Information we collect

• Account data: name, phone number and email address.
• Location: your precise location while the app is in use, to set your pickup point, show nearby drivers and track your ride. We do not collect location when the app is closed.
• Trip data: pickup and drop-off addresses, stops, trip status, fare and ride history.
• Communications: in-app voice calls and chat with your driver or dispatcher, and phone calls routed through our telephony provider. We do not record the content of calls.
• Payments: if card payments are enabled, they are processed by Stripe. We do not store full card numbers.
• Device data: device identifiers, app version and crash/diagnostic logs, and a push-notification token.
• Contacts (optional): only if you choose a contact for the emergency (SOS) feature. We read the contact you select and do not upload your address book.

2. How we use it

To create and manage your account, match you with drivers, operate and secure trips, provide support, send ride notifications, process payments, prevent fraud and improve the service. We do not sell your personal information and do not use it for advertising.

3. Sharing

We share the data necessary for a trip (name, pickup/drop-off location, and a phone number or masked number) with your assigned driver and our dispatchers. We use service providers that process data on our behalf: Google (Firebase, Maps, Crashlytics, push notifications), Twilio (SMS and calls), Agora (in-app voice calls) and Stripe (payments). We may disclose information when required by law.

4. Retention and security

We keep your data while your account is active and as needed for legal, tax and safety purposes. Data is transmitted over encrypted connections and access is restricted.

5. Your rights and account deletion

You may access, correct or request deletion of your account and data at any time by emailing apps.fenixtransportation@gmail.com. We will respond within a reasonable time and delete your data except what we must keep by law.

6. Children

The service is intended for adults (18+). We do not knowingly collect data from children.

7. Changes

We may update this policy; the date above will change when we do.

8. Contact

FENIX C. A. TRANSPORTATION LLC, Miami, FL, USA – apps.fenixtransportation@gmail.com